At Klika we provide extensive warranty and after sales customer support for all shade sails.

This includes warranty on all parts against faulty workmanship or manufacturing only.

Klika will not cover specific warranty claims on products including, but not limited to, the following:

  • Damage caused by the product not being secured properly as required
  • Damage caused by misuse of the product
  • Damage caused by wear and tear from trees and branches etc
  • Damage from rot or mildew resulting from leaves etc being left on the sail
  • Damage caused by overtightening

To initiate a return please open a new support ticket in our support portal: click here.

This is a product specific detailed warranty document highlighting some specific problems only. The warranty and warranty exclusions include, but are not limited to the conditions mentioned.
For general warranty and return procedures please refer to our full warranty document.